Privacy Policy
This privacy policy explains how lavorna.com collects, uses and discloses your personal information in connection with the operation of the lavorna.com platform.
WHAT INFORMATION DO WE COLLECT?
Personal data is information that can be used to identify you directly or indirectly. Personal data also includes anonymous information that is linked to information that can be used to identify you directly or indirectly. Personal data does not include information that is irreversibly anonymised or aggregated so that we can no longer identify you, either in combination with other information or in any other way.
We will only collect and use personal data that is necessary to comply with our legal obligations and to help us manage our business and provide you with the services you request.
We collect information from you when you register on our website, place an order, subscribe to our newsletter or respond to a survey.
When you order or register on our website, you may be asked to provide the following information: name, email address, postal address and telephone number. However, you can also visit our website anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
We use the information you provide us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:
- To personalize your experience (your information helps us better respond to your individual needs).
- To improve our website and your shopping experience (we are constantly working to improve the offers on the website based on the information and feedback we receive from you).
- To improve customer service (your information helps us respond more effectively to customer service inquiries and support needs).
- To process transactions, including making payments and delivering the purchased products or services you have requested. To administer a contest, special promotion, survey, activity or other feature on the Site.
- To send periodic emails. The email address you provide in connection with your order may be used to send you important information and updates related to your order, as well as to receive occasional company news, updates, related product or service information, etc.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
If you are located in the European Economic Area ("EEA"), our processing of your personal data will be based on the following: To the extent that we obtain your consent to process your personal data, such processing will be justified in accordance with . Article 6 no. 1 letter a) of the data protection regulation (EU) 2016/679 ("GDPR"). If the processing of your personal data is necessary to fulfill a contract between you and us or to take measures prior to entering into a contract at your request, such processing will be based on GDPR article 6 no. 1 letter b). If the processing is necessary for us to fulfill a legal obligation, we will process your personal data on the basis of GDPR article 6 no. 1 letter c), and if the processing is necessary to safeguard our legitimate interests, the processing will take place in accordance with GDPR article 6 no. 1 letter f).
Please note that if you have given your consent to the processing of your personal data, you can withdraw your consent at any time, for example by sending an e-mail to support@lavorna.com. The withdrawal will not affect the legality of the processing that was previously carried out on the basis of your consent.
YOUR RIGHTS
We take reasonable measures to ensure that your personal information is correct, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format and, where technically possible, the right to have your personal data transferred directly to a third party. You can submit a complaint to the competent data protection authority regarding the processing of your personal data.
To protect the privacy and security of your personal information, we may request information from you so that we can verify your identity and your right to access such information, and to search for and provide you with the personal information we hold. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we hold.
You can send us an email to support@lavorna.com to exercise your rights. We will respond to your request within a reasonable time. We will take all reasonable steps to ensure that your personal information is correct and up to date.
HOW DO WE PROTECT YOUR INFORMATION?
You yourself are responsible for the security of your username and password on lavorna.com. We recommend that you choose a strong password and change it often. Please do not use the same login details (email and password) on multiple websites.
That said, we do take a number of security measures, including using a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment gateway provider so that it is only accessible to those authorized with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit card, social security number, finances, etc.) will not be stored on our servers.
Our servers and websites are security scanned and fully verified externally by McAfee Secure from Symantec every day to protect you online.
DO WE USE INFORMATION CAPSULES?
Yes, we do. Cookies are small files that a website or service provider transfers to your computer's hard drive via your browser (if you have allowed it via your settings). This enables the websites or service providers' systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and store your preferences for future visits, and collect aggregate data about website traffic and interaction so we can provide you with better website experiences and tools in the future.
We may contract with third-party service providers to help us better understand our website visitors. However, these service providers are not permitted to use the information collected on our behalf except to directly help us operate and improve our business. For example, we use Google Analytics, a web analysis service provided by Google, Inc. ("Google"), to help us understand how users use our website. Google Analytics uses cookies to collect information about the use of our website. This the information is used to create reports and services that help us improve our website and the services associated with it. The reports show trends on the website without identifying the individual visitor. The information generated by the Google cookie about your use of our website (including your IP address) may be transferred to and stored by Google on servers in the USA. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with other information held by Google.
On some pages of our website, third parties that offer applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a share button on social media such as Facebook or Twitter, the social network that created the button will register that you have done so. Due to the way cookies work, we cannot access these cookies, nor can third parties access the data contained in cookies used by us.
If you prefer, you can choose to receive a warning each time a cookie is sent, or you can choose to turn off all cookies via your browser settings. As with most websites, some of our services may not work properly if you turns off cookies. However, you can still place orders by contacting customer service at support@lavorna.com.
Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to refuse cookies or not.
Here you will find a list of cookies that we use. We have listed them here so you can choose whether you want to reject cookies or not.
secure_customer_sig
localization
cart_currency
_cmp_a
_tracking_consent
AWSALBCORS
_shopify_y
_orig_referrer
_landing_page
_shopify_s
_shopify_sa_t
_shopify_sa_p
_gcl_au
trustedsite_visit
trustedsite_tm_float_seen
bugsnag-anonymous-id
shopifyChatData
DO WE PROVIDE INFORMATION TO EXTERNAL PARTIES?
We sell, exchange or otherwise transfer your personal information to external parties. This does not include trusted third parties who help us operate our website, operate our business, make payments, deliver purchased products or services, send you information or updates or otherwise way to serve you, as long as these parties agree to keep this information confidential. We may also release your information when we believe it is necessary to comply with the law, enforce site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable information about visitors may be provided to other parties for marketing, advertising or other use.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
LINKS TO THIRD PARTIES
From time to time, we may, in our sole discretion, include or offer products or services from third parties on our website. These third party websites have separate and independent privacy policies. We therefore have no responsibility for the content and activities of these linked websites. However, we are committed to protecting the integrity of our website and welcome feedback about these pages.
TERMS AND CONDITIONS
Please also refer to the Terms and Conditions section to find out what terms of use, disclaimers and limitations of liability apply to your use of our website under these Terms and Conditions.
CHANGES IN OUR PRIVACY STATEMENT
If we decide to change our privacy policy, we will post the changes on this page and/or update the privacy policy change date below.
CONTACT US
If you wish to exercise one of your rights as mentioned above, or if you have any questions or complaints about this statement or the way your personal data is processed, you can contact us by email: support@lavorna.com.
For further questions:
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
E-mail: support@lavorna.com
Telephone: +31 6 38092644
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Lavorna
Opening hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m. EST
Saturday - Sunday: Closed
Public holidays: Closed