Shipping Policy
Guidelines for shipping
Total delivery time = processing time + delivery time
All estimated/typical delivery times are based on real data from previous orders. They are approximate times for reference only.
Processing time
Order processing begins on the date you place your order and typically takes 1-5 business days. Once processing is complete, we’ll ship your order promptly.
Shipment
Country: Canada
Condition: All products
Cost: Free shipping
Processing time: 1-5 business days (Monday to Friday) Cut off time 12:00 am EST
Delivery time: 1-5 business days (Monday to Friday) Cut off time 12:00 am EST
Express shipping is available at an additional cost. These costs will be calculated at checkout and the delivery time is 3 business days.
Shipping Cost by Order Value
| Order Value | Country | Cost (CAD) | Delivery Time |
|---|---|---|---|
| $0.01 – $45.00 | Canada | $120.02 | 3 business days |
| $45.01 – $75.00 | Canada | $179.84 | 3 business days |
| $75.01 – $115.00 | Canada | $216.86 | 3 business days |
| $115.01 – $145.00 | Canada | $255.61 | 3 business days |
| $145.01 – $175.00 | Canada | $282.21 | 3 business days |
| $175.01 – $225.00 | Canada | $323.02 | 3 business days |
| $225.01 – $295.00 | Canada | $351.01 | 3 business days |
| $295.01 – $445.00 | Canada | $447.73 | 3 business days |
| $445.01 – $735.00 | Canada | $708.74 | 3 business days |
| $735.01 and above | Canada | $1,070.00 | 3 business days |
Please note this:
- The delivery time is affected by public holidays, as manufacturers and courier companies have limited operations. This is beyond our control. Ordinary operations resume immediately after each public holiday.
- Incorrect address information and other problems can lead to delayed delivery.
Tracking your order
When your items are shipped, you should receive a notification from us via email with a tracking number.
If you haven't received anything like this, or if the tracking number doesn't work, no problem. Contact us and we'll fix it!
Note on taxes and fees:
Our customers do not have to pay for import duties, customs or value added tax.
Carriers
For our Canadian customers, we use Canada Post.
Change your address
We cannot change the delivery address once the order has been sent. If you wish to change the place of delivery, you can contact us within 24 hours of placing the order at support@lavorna.com or call us on +31 6 38092644. Please note that we process and ship orders within one working day of placing the order.
Cancellations
If you change your mind before you receive the order, we can accept cancellations at any time before the order is shipped. For more details, please review our Return and Refund Policy if the order has already been shipped.
Unexpected delays
Delivery may take longer than the standard delivery times stated here. Please contact us if your package is taking too long (and outside the recommended delivery time) and we will help you resolve any issues we have control over!
Packages damaged in transit
If you discover that a package is damaged during transport, you must reject the package from the delivery and contact our customer service. If the package has been delivered without you being present, please contact customer service to find out what to do next.
For further questions:
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands
E-mail: support@lavorna.com
Telephone: +31 6 38092644
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Lavorna
Opening hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m. EST
Saturday - Sunday: Closed
Public holidays: Closed